Refund Policy

At PWNZ.GG we stand behind every service on our platform. If a service is not delivered as described, we will make it right — either by completing the service or issuing a full refund. No bureaucracy, no runaround.

You are eligible for a full refund if:

• The service was not started within a reasonable time after the stated delivery window
• The service was not completed as described on the product page
• You received the wrong service or quantity
• A technical error caused duplicate charges

Refund requests must be submitted within 14 days of the original purchase date.

Refunds will not be issued if:

• The service has been fully delivered as described
• The order was cancelled by the buyer after the service had already begun
• Your in-game account was banned or restricted by the game developer for reasons unrelated to our service (e.g., prior violations)
• You provided incorrect account credentials or in-game information that prevented delivery
• You changed your mind after delivery was completed
• The request is made more than 14 days after purchase

In cases where a service is partially completed (e.g., partial boost progress delivered before an issue arose), we will issue a pro-rated refund proportional to the undelivered portion. Our support team will determine the fair amount based on order details and evidence provided.

To request a refund:

• Log in to your PWNZ.GG account and go to your Dashboard
• Open the relevant order and contact our support team via the order page
• Describe the issue clearly and include any supporting screenshots if applicable

We aim to respond to all refund requests within 24 hours. Once approved, refunds are processed back to your original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

As an alternative to a monetary refund, we may offer Store Credits of equal or greater value that can be applied to future orders. Store Credits do not expire and can be used on any service on the Platform. Accepting Store Credits is always your choice — we will never force this option on you.

We strongly encourage you to contact our support team before initiating a chargeback with your bank. Chargebacks filed without prior contact may result in account suspension while the dispute is investigated. We cooperate fully with all card network dispute processes and will provide evidence of delivery where applicable.

For refund requests or billing questions, reach us at support@pwnz.gg or through your order page in the Dashboard.